Every MOUND YETI is warranted to be free of defects from workmanship and materials for two years from the date of original purchase. Additional 2 and 3-year extended warranties are sold separately (within 90 days of the pitching machine purchase date).
Should any problem develop during these two years, the parts may be returned to the factory, and freight prepaid by BCI for replacement.
If a part of the machine is deemed to be defective, it will be replaced. If the defect occurs within the first year, the part will be replaced free of charge. If the defect occurs after the first year, the defective part will be replaced, and the value will be prorated.
If inspection shows that the necessary repairs are due to damage rather than defect, replacement parts and labor are not covered under the warranty, and standard labor and replacement costs will be charged to the customer, as well as return freight costs. It is our standard policy to require that the defective part be returned before a replacement is issued under warranty.
Warranty Exclusions:
- Repairs or alternations have been made or attempted by others without authorization
- Repairs are required because of normal wear and tear
- The product has been abused, misused, weather damaged, or improperly maintained
- The product has been used in an institutional or commercial environment/facility
- The product no longer belongs to the original purchaser
BCI reserves the right to authorize warranty service or repairs to be done by others. Authorization must be obtained from BCI before any repairs are made or attempted by anyone other than BCI.
NOTICE
Mound Yeti products that are not labeled as "Commercial Grade" are not intended for commercial or institutional use and therefore any damages or failures that occur in these environments will not be covered.
Warranty Claim Process
- Step 1: Fill out a warranty claim below before the warranty expires.
- Step 2: Follow instructions provided by our customer service team for inspection and resolution.
Additional Information
- This warranty is non-transferable and applies only to the original purchaser.